Questions? We've Got Answers.

About 5 minutes. Create your account, paste your Google review link, and you're ready to send your first request or download your QR code. No technical skills required. No sales calls. No waiting for someone to "provision your account."

No. If you can send a text message and copy-paste a link, you can use MoreStars. The dashboard is self-explanatory. Most customers never contact support because they don't need to.

Three things:

1. An email address (to create your account)
2. Your Google Business Profile review link (we show you exactly where to find it)
3. Either customer phone numbers OR a printer for QR codes

That's it.

No. Never. Your only cost is $77/month (or $770/year) after your free trial ends.

Yes. 14-day free trial. 10 SMS messages included. No credit card required. Your account pauses after 14 days if you don't upgrade. No surprise charges.

MoreStars sends your customers a link to your Google review page. They tap it. They leave a review. That's it. We make it effortless to ask for reviews (via text message or QR code) and effortless for customers to respond (one tap, they're on your Google page, ready to write).

You add customer phone numbers (manually, via CSV upload, or automatically through Square/Shopify). MoreStars sends them a personalized text message asking for a review. The message includes a link that takes them directly to your Google review page. They tap, they review.

You download your unique QR code from your dashboard. Print it. Put it at checkout, on receipts, on table tents, on invoices. Customers scan with their phone camera and land directly on your Google review page. No app needed. Unlimited scans, no extra cost.

A friendly text message like:

"Hi Sarah, thanks for visiting Main Street Auto today! If we took good care of you, would you mind leaving us a quick review? [link]"

When they tap the link, they land directly on your Google review page. No MoreStars branding. No surveys. No intermediate pages. Just Google, ready for their review.

Yes. Write your own message or choose from templates (friendly, professional, grateful). Match your tone and brand.

Best practice: a few hours after service, while the experience is fresh but they've had time to get home and relax. For restaurants, same day. For auto repair or HVAC, within 24 hours. MoreStars lets you control timing based on what works for your business.

Google, Facebook, Yelp, TripAdvisor, Healthgrades, Vitals, and any platform with a review URL. You paste the link, we handle the rest. Most businesses focus on Google since that's where customers search.

Results vary by business. Typical SMS response rates are 25-35%. If you see 100 customers a month and send requests to all of them, you could see 25-35 new reviews monthly. Your dashboard tracks your actual numbers so you know what's working.

First reviews typically come in within 24-48 hours of sending requests. You'll see momentum build over the first few weeks.

Not everyone will. That's normal. A 25-35% response rate means 65-75% don't respond. But here's the thing: without MoreStars, maybe 2-3% leave reviews. Even if only a quarter of your customers respond, you've multiplied your review volume by 10x.

No. And anyone who guarantees a specific number of reviews is lying or doing something against Google's rules. We make it easy to ask for reviews. We can't force customers to leave them. Your results depend on your customer volume and how consistently you use the tool.

That can happen. MoreStars helps you get more reviews from happy customers, which means your overall rating better reflects reality. One bad review among fifty good ones has minimal impact. The goal isn't to prevent negative reviews (that's against Google's rules). It's to make sure your happy customers show up too.

Yes. Google explicitly allows businesses to ask customers for reviews. You can ask via email, text, in person, on receipts, anywhere.

What's NOT allowed:

• Paying for reviews or offering incentives
• Fake reviews from people who weren't customers
• Review gating (only asking happy customers)
• Being deceptive about who's leaving reviews

MoreStars doesn't do any of that. We send customers a direct link to your Google page. They choose whether to leave a review and what to say. Completely compliant.

Review gating means asking customers how their experience was, then only sending happy customers to Google while directing unhappy customers elsewhere. Google banned this practice in 2018. MoreStars doesn't gate. Every customer who receives your text gets the same link to your Google page. What they write is up to them.

Not from using MoreStars. We follow Google's guidelines. The risk of suspension comes from fake reviews, incentivized reviews, or review gating. We don't do any of that.

Yelp's recommendation algorithm filters reviews it considers suspicious, including some solicited reviews. That's why most businesses focus on Google. If you want to use MoreStars for Yelp, you can. Just know Yelp may filter some reviews.

$77/month or $770/year (save $154). All features included in both plans. No tiers. No upsells.

Everything:

• ✓ 1,000 SMS messages per month
• ✓ Unlimited QR codes
• ✓ Full analytics dashboard
• ✓ Multi-location support
• ✓ Square and Shopify integrations
• ✓ API and Zapier access
• ✓ Custom message templates
• ✓ Email support (24-hour response)

No. Month-to-month. Cancel from your dashboard anytime. No cancellation fees. No phone calls required. No guilt trips.

Your trial ends after 14 days. If you haven't upgraded, your account pauses. No automatic charges. Upgrade whenever you're ready. Your data stays intact.

All major credit cards via Stripe. No invoicing, checks, or wire transfers.

Yes. Contact [email protected] and we'll apply credit for your remaining monthly period toward the annual plan.

The annual plan saves 17% ($154/year). We don't do other discounts or negotiated pricing. But if you're a non-profit or have special circumstances, reach out. We'll see what we can do.

Monthly plans: No refunds, but you can cancel anytime to stop future billing. Annual plans: Contact support within 30 days if you're unhappy. We'll make it right.

At 80% usage (800 messages), you get an email and dashboard notification. At 100% (1,000 messages), SMS sending pauses. No surprise charges ever.

Your options at the limit:

1. Add 1,000 SMS for $17 (one click from your dashboard, available immediately)
2. Wait for your monthly reset (your 1,000 refresh on your billing date)

QR codes keep working regardless of SMS usage.

No. Your 1,000 SMS reset on your billing date each month. If you're near the limit close to your reset date, it might make sense to wait rather than buying more.

$17 per 1,000 messages. Buy them from your dashboard whenever you need them.

Most businesses don't. But if you consistently need more, buy additional bundles as needed. At very high volumes, contact support and we'll discuss options.

Never. We don't charge without explicit action from you. At your SMS limit, sending pauses. You choose whether to buy more or wait. No automatic overage charges.

We integrate directly with Square and Shopify. Connect your account and MoreStars can send review requests automatically after every sale. For other POS systems: export your customer list as a CSV and upload to MoreStars, or connect via Zapier.

Connect MoreStars to thousands of apps through Zapier. Common uses: automatically add customers from your CRM, trigger review requests after appointments, sync data with your other tools. Details in our help center after you sign up.

Yes. Full API access included in all plans. Documentation available after signup. Build custom integrations if you need them.

Yes. Multi-location support is included at no extra cost. Track each location separately. See which ones are generating reviews and which need attention.

The dashboard works on any device with a web browser. No app to download. Your customers don't need an app either. The SMS link opens their browser, which opens Google.

Your customer information (names, phone numbers) is used for one thing: sending review requests. We don't sell your data. We don't share it. We don't use it for marketing. We don't mine it. It's yours.

Yes. Export your customer list and analytics anytime from your dashboard. Your data, your control.

You can export everything before canceling. After cancellation, we keep your data for 30 days in case you change your mind, then delete it permanently.

MoreStars doesn't store protected health information. We only need customer name and phone number. The review request message is generic. No mention of treatments, conditions, diagnoses, or anything covered by HIPAA. If you're a healthcare provider, the text your patients receive is something like: "Thanks for visiting Main Street Dental! If we took good care of you, would you mind leaving us a quick review?" No PHI.

Yes. Data encrypted in transit and at rest. We use Stripe for payments (we never see your full card number). Standard security practices. We're a small company that takes this seriously.

From your dashboard. Settings > Cancel Account. No phone call required. No cancellation fees. No retention specialists trying to talk you out of it. Click the button, you're done.

Not currently. But since there's no contract, you can cancel and restart whenever you want. Your account data is kept for 30 days after cancellation.

Click "Forgot Password" on the login page. Reset link sent to your email. Standard stuff.

Not currently. Single login per account. If you need multiple people accessing the dashboard, share the login. (Yes, we know this isn't ideal. It's on our roadmap.)

Email [email protected]. Real humans, not bots. We typically respond within 24 hours, often faster.

No. Email only. We're a small team focused on keeping the product simple and the price low. Email lets us give you thoughtful answers without keeping you on hold.

Yes. After signup, you'll have access to guides covering setup, integrations, best practices, and troubleshooting. Most questions are answered there.

Email us. We'll fix it. If it's urgent, say so in your subject line.

Setup takes 5 minutes. After that, it runs on autopilot. Upload a customer list or put up a QR code. Reviews come in. Check your dashboard when you feel like it. This isn't another thing to manage. It's a thing that manages itself.

Asking face-to-face is awkward. Handing out cards doesn't work. They end up in the trash. The difference with MoreStars: the ask comes later, via text, when the customer has a quiet moment. And the link goes directly to your Google page. No searching. No friction. That's why it works.

One new customer typically pays for a year of MoreStars. For most businesses, that customer shows up in the first month. The real question: what's it costing you to let competitors collect reviews while you don't?

Yes. It takes consistency, not magic. If you see 100 customers a month and 30% leave reviews, that's 30 new reviews monthly. In 6 months, you've added 180 reviews. That changes your competitive position.

MoreStars works best for businesses seeing 50+ customers per month. If you're lower volume, it still works, just takes longer to see dramatic results. QR codes (unlimited, no per-use cost) might be more cost-effective than SMS for very low volumes.

Unhappy customers are already leaving reviews. They don't need encouragement. MoreStars helps your happy customers match that energy. The result: your rating reflects reality instead of being skewed by the loudest complainers.