SMS Compliance
Information about MoreStars's SMS messaging practices and consent requirements.
Last Updated: December 2024
This page provides information about MoreStars's SMS messaging practices and consent requirements for compliance with the Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA) guidelines, and carrier requirements.
About MoreStars SMS Messages
MoreStars is a business-to-business platform that helps local businesses request customer reviews via SMS. When you receive an SMS from a MoreStars-powered business, it means:
- You recently visited or did business with a local business
- That business uses MoreStars to request customer feedback
- You provided your phone number and consent to receive a review request
Message Details
| Item | Description |
|---|---|
| Message Type | One-time transactional review request |
| Frequency | Maximum ONE message per 30-day period per business |
| Content | Brief thank-you message with a link to leave a Google review |
| Cost | Message and data rates may apply based on your carrier plan |
Sample Message
Here is an example of messages sent through MoreStars:
Hi [Name]! Thanks for visiting [Business Name]. We'd love your feedback:
https://g.page/r/xxxxx/review
Msg&data rates may apply. Reply STOP to opt out.
How to Opt Out
You can stop receiving messages at any time by replying with any of these keywords:
Opt-out requests are processed immediately and automatically. Once you opt out, you will not receive any further messages.
How to Get Help
Reply HELP to any message to receive:
- MoreStars sends review requests on behalf of local businesses.
- For help, contact [email protected] or visit morestars.io/sms-compliance.
- Reply STOP to opt out.
You can also contact us directly at [email protected].
Consent Requirements for Businesses
MoreStars requires all subscribing businesses to obtain prior express written consent before submitting any customer phone numbers. This section documents our consent requirements.
Required Consent Elements
All consent collection must include:
- Business Identification — Clear identification of the business name
- Message Description — Clear statement that the customer will receive an SMS review request
- Frequency Disclosure — Statement that this is a one-time message
- Rate Disclosure — "Message and data rates may apply"
- Opt-Out Instructions — "Reply STOP to opt out"
- Policy Links — References to terms of service and privacy policy
Approved Digital Consent Language
Businesses must use consent language substantially similar to:
Standard Checkbox Consent
For web forms, booking systems, and digital intake forms:
I agree to receive a one-time SMS review request from [Business Name]. Message and data rates may apply. Reply STOP to opt out.
Terms: [link] | Privacy: [link]
Expanded Consent Language
For businesses preferring more detailed disclosure:
SMS Consent: By checking this box, I consent to receive a one-time text message from [Business Name] requesting feedback about my visit. Message frequency: 1 message. Message and data rates may apply. Reply STOP to cancel. View our Terms of Service and Privacy Policy.
Approved Paper Consent Form
For businesses collecting consent via paper forms:
Customer Feedback Consent Form
Business Name: ____________________________
Customer Information:
Name: ____________________________
Phone Number: ____________________________
Email (optional): ____________________________
SMS Consent:
I agree to receive a one-time SMS text message from the business named above requesting feedback about my experience.
- Message Frequency: One (1) message
- Message & Data Rates: Standard messaging and data rates from your wireless carrier may apply
- Opt-Out: Reply STOP to any message to unsubscribe
- Help: Reply HELP for assistance or contact the business directly
- Terms & Privacy: Available at the business location or online
Consent Record Requirements
Businesses must maintain records of consent including:
| Required Element | Description |
|---|---|
| Timestamp | Date and time consent was obtained |
| Method | How consent was collected (web form, paper, etc.) |
| Consent Text | The exact language shown to the customer |
| Acknowledgment | Proof of customer action (checkbox selected, signature, etc.) |
| Retention | Records must be kept for minimum 4 years |
Compliance Verification
MoreStars enforces compliance through:
- Contractual Obligation — Businesses agree to consent requirements in our Terms of Service
- 30-Day Frequency Limit — System prevents messages to the same number within 30 days
- Automatic Opt-Out Processing — STOP requests are honored immediately across all businesses
- Audit Rights — MoreStars may request consent documentation from businesses
Platform Policies
Contact & Regulatory
Email: [email protected]
For end customers: If you received a message and have questions, reply HELP to the message or email [email protected].
For businesses: To learn more about MoreStars, visit morestars.io.
Regulatory Compliance
MoreStars is designed to comply with:
- Telephone Consumer Protection Act (TCPA)
- CTIA Messaging Principles and Best Practices
- Carrier-specific requirements
- FTC regulations on review practices
This page serves as public documentation of our consent collection requirements and is available for review by carriers, regulators, and the public.